Frequently asked questions
Clear answers for U.S. customers about programs, billing, and policies.
Fees depend on track length and whether you add office check-ins. We email a written quote before you pay—typically ranging from a two-week starter to a three-week bundle. Contact us for current U.S. pricing; we do not display misleading “from $0” ads.
No. We provide educational habit support and planning tools. We do not diagnose, prescribe, or treat disease. Talk with your doctor for medical decisions.
Cancel at least 7 days before your start date for a full refund. After digital access begins, unused full weeks may be prorated. See our Return Policy for details.
No. Individual results vary based on schedule, participation, and personal factors. We never promise weight loss, cures, or specific health outcomes in our ads or materials.
California residents can request access, deletion, and opt out of sale/sharing of personal information. Visit Do Not Sell or Share or email us. See also our Privacy Policy.
Yes, by appointment Monday–Friday, 9 AM–5 PM ET at 220 Davisville Rd, Willow Grove, PA 19090. Call +1 (215) 657-6700 to schedule.